Re-Engineering Knowledge Systems for Operational Excellence
For a sustainable improvement culture to thrive, change management strategies must support the rate of innovation while also maintaining compliance throughout the product lifecycle. Many organizations embracing Operational Excellence face the challenge of how to prevent the relatively static nature of procedural documentation from limiting the rate of continuous improvement. While electronic documentation systems have greatly replaced traditional SOP manuals, simply remapping requirements into an equivalent electronic version falls well short of what can be acheived by re-engineering the concept of documentation.
In fact, the term “documentation” is arguably too narrow to describe the breath of media tools now available to enhance deployment effectiveness and actually accelerate continuous improvement. With wireless-enabled displays ranging from smart phones to tablets changing expectations for accessibility in the workplace, it is increasingly important that information be organized to facilitate visual-based navigation for drilling down for answers. So, applying the Lean concept of visibility yields benefits with documentation as well – requirements that are easily accessible and interpretable lead to less process variation, less non-conformance and less cost.
To further engage users, Quality Systems documentation, as well as other forms of captured intellectual capital, can also now be easily interlaced with video, PowerPoint presentations, photographs and infographics to greatly improve training availability, effectiveness and retention – leading to increased implementation velocity for improvements. Designing complexity out of the pathway to answers removes obstacles for innovation.
QA Compass provides access to resources and guidance for those responsible for integrating and managing compliance to quality system, product safety and regulatory requirements as a company evolves along the path towards Operational Excellence. An adaptable body-of-knowledge model is revealed for making informational media accessible throughout the wireless workplace that hopefully also provides a useful toolkit for QA, Manufacturing/Industrial Engineering, Regulatory Affairs, Project Managers and Risk Management professionals as well as OpEx and Lean practitioners.