Operational Excellence Operational Excellence
 

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The highly-referenced article by Robert Kaplan and David Norton published in the Harvard Business Review.
Balanced Scorecard Fundamentals
(Short Video Series)
Another well-known article by Robert Kaplan and David Norton published in the Harvard Business Review that addresses the use of Strategy Maps.
A summary of a study undertaken by Spencer Stuart involving interviews and examination of the OpEx strategies employed by the key leadership of leading companies and the business advantages being achieved.
Q&A on the principles of Operational Excellance provided by Kevin McManus, an Examiner for the Malcolm Baldrige Award.